FAQ

Hotel information Frequently asked questions

The page answers frequently asked questions to help you plan your holiday. Of course you can contact us for any further questions.

Cancellation policies
till 8 days prior arrival: no cancellation fee
from 7 days prior arrival: 70 % of the confirmed room rate
2 days prior arrival / no show / early check out: 80 % of the confirmed room rate

THIS POLICY IS NOT VALID FROM DEC 21ST TO JAN 6TH EACH YEAR. Please request the policy for this period.

Location
The hotel is located between the city of Berchtesgaden (4 kilometres) and the lake Königssee (2 kilometres) on 700 metres above sea level.

Hotel
We can accommodate up to 104 guests in 7 single rooms, 41 double - superior- and deluxe-rooms - and 4 family apartments. We are officially classified with 4 stars superior by the German hotel association.

Rooms
All rooms are equipped with bath or shower, toilet, hair dryer, towels, shampoo, soap, radio, mini fridge, satellite-tv (40 channels, pay-tv Sky-Film, Sky Sports and Sky German premier league ), telephone, bathrobes and slippers. All  double rooms have German double beds with the measurements of 2,00 or 2,10 x 1,80 meters splitted in 2 mattresses  (exeption: category Schneibstein and Grünstein 21 have 1,60 meters width.

Board/ Food
All prices shown on our website include breakfast, cake buffet in the afternoon and 5-course-dinner. Beverages are not included. If you like to book the room without the dinner, we reduce the price at EUR 16.- per person/ day. Breakfast and cake buffet is obligatory.

Directions
We recommend you to travel by your own car, because there is no public transportation nearby- the closest bus station is 1 kilometer away. Because of the short distances to all the sights, local taxi services are not too expensive. We can also help you with car rentals.

Owner/ Manager
Stefan Zapletal

Mountain View
85% of the rooms have south view to the Alps facing the Watzmann Mountain

Restaurant (all areas are non-smoking)
restaurant "Rupertus"
side restaurant "Jennerterrasse"

Lounges
Alps lounge with open fireplace, "Kaminstube", "Jennerterrasse", "Bauernstube", hotel lounge, sun terrace

Meeting facility
for maximum 25 persons - all meeting equipment available

Payment
Cash, Maestro, Visa Card, Mastercard

Pools-Alpine SPA 
Indoor pool 9x12m, 1,35m deep, 30°C / 86°F
Outdoor pool 8x12m, 1,35m deep, 30°C / 86°F - all year round heated
Jacuzzi outside 37°C / 97°F

Indoor pool all year round from 07.00 to 20.00
Outdoor pool summertime open from 08.00 to 20.00
Outdoor pool wintertime open from 08.00 to 10.00 and from 15.30 to 19.00
Sauna area open from 12.00/ 15.00 to 20.00

Entrance for children younger than 16 years to the nude area is prohibited.
Finnish sauna - steam bath - relaxation area - sun pavilion - infrared box - cosmetic treatments - massages - Ayurveda ...

Parking
We have enough private parking space for all our guests at the hotel

Activities
Fitness Center
Mountain- and Trekking bikes for rental
Outdoor tennis court
Volleyball-/badminton field
Hiking (500km of trails around)
9-hole-golf club GCB 10 kilometers away

Internet  
WIFI -  free of charge - access code available at the reception
Internet terminal in the hotel lounge (free of charge)
IPad2 rental (EUR 10.00 per day)

Check-In
The rooms are available at 14.00. If you should arrive later than 20.00, please let us know!

Check-Out
Please vacate your room until 12.00
Late check out upon availbility possible with a charge

Wellness-Late-Check-Out: you can stay in the Spa after your check out for a fee of EUR 20.- per person incl. cake-/ snack-buffet and drinks in the Spa

Train station
Next train station: Berchtesgaden - 3.5 kilometres

Airports
Salzburg Airport 25 kilometres, Munich Airport 200 kilometers

Dogs
By arrangement only depending on the size € 10.- to € 20- per day

Reception and Opening hours
Reception Opened from 06.30 to 23.00 - we will answer all your questions
Breakfast 07.30 to 10.30 (included in the room price)
Lunch 12.00 to 14.00 (not included)
Cake buffet 14.00 to 17.00 (included in the room price)
Dinner18.30 to 20.30 when having the 5-course-dinner (half board) and 18.00 to 21.00 for dining à la carte
Bar 12.00 until at least 22.00
Indoor pool 07.00 to 20.00
Outdoor pool - summer 08.00 to 20.00
Outdoor pool - winter 08.00 to 10.00 & 15.30 to 19.00
Sauna 12.00/15.00 to 20.00
Whirlpool 12.00 to 19.30

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